Unfortunately, vouchers cannot be redeemed retrospectively, as this is not technically possible at
. If you forget to redeem a
voucher, the voucher will of course remain valid at
and can be used for your next order at NUI Cosmetics
.

You can redeem the code by going to "Checkout". Here
you will see your shopping cart with all the products you want to buy
. On the right-hand side of the page there is a field called "Discount code",
in which you can enter your voucher code. Then click
on "Apply" and the total of your shopping cart will automatically update
. It is not possible to combine multiple voucher codes
. After clicking the "Buy Now" button on the
checkout page, a discount code can no longer be changed, updated or added to
. 

Select your favorite products on nuicosmetics.com and add them to your shopping cart at
. When you finish shopping, enter your
personal voucher code in the discount field. If the total
value of your order is higher than your gift card balance, you can choose another payment method for
the remaining amount. If your
balance exceeds the order value, the remaining amount will be credited to your
gift voucher so that you can redeem it on a later
order.

Where can I buy the NUI Cosmetics digital gift certificates?

Here in our store at nuicosmetics.com - the voucher is only redeemable in our online store.

How long does it take to receive the voucher?

The
PDF will be sent by e-mail during business hours (Mon-Fri 9-17
). Please be patient outside these times.

When is the digital gift card valid?

The digital gift card is valid immediately upon receipt and can be redeemed on nuicosmetics.com.

Do I have to use all the credit for a single order?

No,
of course not. The remaining amount remains credited to your gift voucher
. You can use it for as many orders as you like.
Your gift card is valid for one year from the date of purchase.

Can I combine the gift voucher with other discounts?

When you redeem your coupon, it cannot be combined with any other gift or discount codes.

We are sorry if something is wrong with your order.
Whether a product is missing, something has been packed incorrectly or
may even have broken, we want you to have an
all-round great shopping experience, so if there is anything that disrupts this
then don't hesitate to contact us!

You can reach ushere.

Here you can register your return.

After that, you should follow these steps: 

1.
Enter your order number and the e-mail address you used to place the
order in the fields and click on "Call up order
".

2. follow the instructions and select the items you want to return.

3. please note that one return must be registered per order.

Now enter the appropriate reason for the return. In case of a complaint, please contact our support. 

Fill in all the details and click on the "Create return request" button.

6. once the return request is approved, you will receive a confirmation email.

Now take your return to a DHL parcel drop-off point and keep the shipping receipt until you are reimbursed.

8. in case of complaints, the return shipping costs will be borne by us and will not be charged in case of refund.

Please note the following points so that we can process your return:

- We can only refund returned items that have been registered via the returns form.

- You can return your ordered products within 14 days after receiving the shipment. 

-
Hygiene articles that have already been used or whose seal
is damaged cannot be returned. You can find more
information on this in our terms and conditions of withdrawal.

-
Please note that beauty products containing flammable substances
(nail polish) are subject to transportation restrictions. We
ask you to use the original carton with
LQ hazardous goods sticker in case of a return.
The sticker informs DHL
that the package contains flammable substances and is subject to
special transport requirements.
If you need to use a new
carton, please contact support, we will send you
a print file immediately and attach it to the outside of the package. Then follow
the usual procedure for returns. Please remember to remove
the QL dangerous goods sticker from the box for returns WITHOUT dangerous goods.

-
Parcels that are received by us without a sender and without a return bill,
can only be checked with a delay or possibly not processed at all due to a lack of allocation.
. In this case, it is unfortunately not
possible for us to arrange a refund. We therefore ask you to register the
return online, note the sender legibly on the parcel at
and send it with a return slip.

- If you have
questions about your order / return / refund or special
comments, you are welcome to send us a message to service@nuicosmetics,com
Comments
regarding your refund, which are entered in the return registration
, cannot be taken into account.

For the sake of the environment, we do not send out printed invoices with the order.

We will be happy to send you an invoice, just contact us at [email protected] .

We are very sorry that your order has not reached you yet!

Your shipment status remains unchanged?

We will be happy to commission an investigation for you.

However,
DHL may experience unforeseen delays, which is why
can only do this if the last shipment status has not changed for more than 5
working days.

We will not leave you alone with this, in urgent cases, please contact us at any time by e-mail at [email protected]. 

The delivery was successful, but you did not receive the package?

We will be happy to check the delivery for you and place a follow-up order. Please contact us by email at [email protected].

he distinction between neutral, warm and cool undertones in
skin type refers to the natural color nuances in the skin.

Warm undert ones are
often associated with a yellow, golden or peachy skin tone.
People with warm undertones often have veins that appear more greenish on their
wrist.Warm undertones look good in
colors such as earth tones, oranges, yellows and warm reds.For makeup and
hair color, warm undertones can lean toward warm blondes, coppers and
warm browns.

Coolundertones are
associated with a rosy or bluish skin tone.People with cool
undertones often have veins that appear more bluish
on their wrist.Cool undertones look good in colors such as blue, purple,
silver and cool reds.For makeup and hair color, cool
undertones can lean toward ash blonde, platinum blonde and cool browns.

Neutral undertones have
neither a noticeable yellow/warm nor rosy/cool hue.People with
neutral undertones often have veins that appear neither strongly greenish nor
bluish, but a mixture of both.People with
neutral undertones have the advantage of being able to wear a wide range of
colors, as they are not heavily dependent on warm or cool
shades.

You can of course contact our customer support at any time, our colleagues will be happy to help you find the right shade for you! 

We are a young brand from Berlin and started with a core segment.

We are currently
working on expanding our product range. Our
customer feedback is particularly important to us here, which is why our
products are always designed to meet customer requirements.

In addition,
we only use vegan, natural and
high-quality ingredients that are clean and gluten-free.
The additives we do not use include artificial
dyes, synthetic fragrances, silicones, parabens, phthalates and
carmine. We also use ingredients for our vegan cosmetics that offer
another function as care. We offer vegan cosmetics without
harmful substances that impress with their performance and colors. But not only
our ingredients are convincing: Our ecological and innovative
packaging is not only simple and elegant, but is also 100%
natural and is produced directly in Berlin. 

The range,
with consideration of all these aspects takes time, which we gladly take
. So that you can reach for NUI Cosmetics products without hesitation
! 

With our newsletter you will always be the first to receive all
news about new products, inspirations, sales or other
promotions. You can register for our newsletter here.

Of course we understand your concerns, but our products are free from nano-sized raw material particles, which means that they are not small enough to penetrate the skin.
The particles also cannot interact with the body
if swallowed and are simply excreted. Therefore, in the
case, titanium dioxide is harmless.

If you check our products at product scanner providers, you will come across the ingredient titanium dioxide.

We at
consider it important that such portals draw attention to questionable active ingredients
. However, it is equally important to provide information about the
modes of action and forms of application.

We take a critical look at
ingredients and modes of action, and
have an experienced team at our side during development. Once a
product has been developed, we do not leave it at that, but
try to continuously improve the quality. We
always keep up to date with the latest developments. We would not
hesitate to remove ingredients that are demonstrably harmful or questionable
from the formulation.

We are grateful for the trust
that our customers place in us, but only you can make a
decision for yourself. If you have any questions, we
always have an open ear for you and will help you as best we can to make a
decision. 

We only use natural
and high-quality ingredients that are clean and gluten-free in the manufacture of our vegan products.
The additives we do not use include artificial
dyes, synthetic fragrances, silicones, parabens, phthalates and
carmine. All products are also dermatologically tested!

So far
we have received predominantly positive feedback.
We recommend
all those who are sensitive to essential oils or fragrances to clarify this with their doctor in advance, as individual
reactions can never be completely ruled out.

For reasons of hygiene,
products that have already been used can no longer be returned
. However, our compatibility guarantee may apply.
Please contact our support team at
with a picture of your skin reaction at [email protected]. 

Our products are all 100% vegan, natural and also suitable for sensitive skin
. However, we understand your desire for samples very well,
but for the sake of the environment, we do not currently offer samples. 

If you are unsure which products or colors suit you, you can test our Foundation Finder. Alternatively, we are happy to advise you on the basis of photos, just contact our support. 

Gluten-free cosmetics are primarily aimed at people who are sensitive
to gluten or have a proven allergy to it. As these reactions vary greatly (in intensity) and even external contact via the skin can be problematic, we do not use any raw materials containing gluten at all. In addition,
corresponding ingredients are not necessary for our product line, so that we can achieve outstanding quality even without gluten.