Revocation

Right of withdrawal

1.1 Right of withdrawal & information
When concluding a distance selling transaction, consumers generally have a statutory right of withdrawal, which the supplier informs them of below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph 1.2. Paragraph 1.4 contains a model withdrawal form.

Cancellation policy:

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise the right of withdrawal, you must inform us (SAVUE GmbH, Danziger Str. 6, 10435 Berlin, [email protected], +49 30 40363763 0) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us (SAVUE GmbH, Danziger Str. 6, 10435 Berlin, [email protected], +49 30 40363763 0) immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You must return or hand over the goods to SAVUE GmbH, Danziger Str. 6, 10435 Berlin, without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to an examination of the condition, properties and functioning of the goods to an extent not necessary for them.

End of the cancellation policy

1.2 (Exclusion of the right of withdrawal)
The right of withdrawal does not apply in particular to the following contracts:

Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery (§ 312g para. 2 no. 3 BGB). The statutory provisions shall also apply in all other respects.

1.3 (Notes)
Returns

The information provided in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal.

Customers are requested to notify the seller of the return to SAVUE GmbH, Danziger Str. 6, 10435 Berlin or by e-mail to: [email protected] to announce the return. In this way, they enable the seller to allocate the products as quickly as possible.
customers are requested to send the goods back to the seller as a prepaid parcel and to keep the proof of posting.

Customers are asked to avoid damaging or contaminating the goods. Where possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for damages due to inadequate packaging.

1.4 Model cancellation form

If you wish to cancel the contract, please complete and return this form.

SAVUE GmbH

Danziger Str. 6, 10435 Berlin

[email protected]

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*):

______________________________________________________________________

Name of the consumer(s):

_______________________________________________________________________

Address of the consumer(s):

_______________________________________________________________________

Signature of the consumer(s) (only in the case of notification on paper):

_______________________________________________________________________

Date:

_______________________________________________________________________

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(*) Delete as applicable.

You can also download the sample form here also download it as a PDF and print it out.